Managed Services [Net-Assure]

Does your business need a proactive IT management solution that improves network reliability and performance?

The CCS “Peace of Mind” Net-Assure management service keeps your systems running optimally, 24/7/365. Net-Assure is not a break-fix service, but a complete IT department that gives you all of the benefits of in-house IT at a fraction of the cost - and it never goes on vacation or gives you a 2-week notice.

Our Net-Assure service offers the benefits you expect:

• Guarantees your systems run reliably and securely by preventing most computer and network problems from occurring in the first place
• A fixed-rate monthly fee with no hourly rate for support
• Network Documentation
• Guaranteed response and on-site times
• Included Antivirus and Anti-spyware software
• Defragmentation and temporary file deletions
• Software and hardware tracking
• Pre-testing of all Microsoft patches and weekly update rollouts
• Monthly report card of deliverables
• Unlimited remote assistance
• Unlimited on-site service with no travel charge
• Disaster recovery and business continuity planning
• Annual Budgetary Meeting
• Confidentiality
• Vendor liaison
• Advice on strategic IT decisions to help ensure your IT solutions stay in line with your operational needs and one step ahead of your business growth plans
• Saves money by improving your networks reliability and performance, resulting in fewer IT emergencies.

How It Works

Our “Peace of Mind” Net-Assure service is available for a Fixed Monthly Subscription, enabling you to more easily control and plan your costs.

Every month we perform regular, scheduled maintenance on your network. We check that your virus protection is up to date, that your backups are working, and we apply software patches to make sure your network runs at maximum speed and performance. We also remotely monitor your network 24/7 to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business in the form of downtime.

When you do have a problem, call us and pass the management of your PC to our engineers. We diagnose the problem and solve it in exactly the same way as we would in your office, but without the delay, inconvenience and cost of an onsite engineer. We can fix your problem as we talk with you on the telephone - and you can watch on your monitor!